Reference

The Legal Terms Behind Your Account

One account covers the whole shopfront: sign in with a one-time code, cash in through bKash, Nagad or Rocket, and the lobby opens on the phone already in your hand.

Eligibility by regionbKash, Nagad, RocketPlain-English termsData requests in-account
taka71 The Legal Terms Behind Your Account
DATA AND ACCESS

How We Handle Your Account Data

Data handling is easy to describe vaguely, so here is the concrete side of it. We collect what a wallet check and a sign-in actually need, we keep it attached to your account, and we drop what the accounting rules no longer require. Cookies do one job on this site: they hold your session while you move between the lobby and your wallet page. Ask for a copy of your record or a correction whenever you want one, and the answer comes back through your account rather than a mailing list.

What We Hold

Your name, registered mobile number, region and the reference behind each wallet transfer. That file is what runs the account and settles a verification check. Nothing extra is collected when you open it.

Cookies and Sessions

A session cookie keeps you signed in as you switch between the lobby and your wallet page. Close the browser and that session ends. Another phone needs the one-time code again before it sees a balance.

Sign-In Security

Every sign-in from a new handset asks for a one-time code sent to your registered number. If a code arrives when you did not try to sign in, change your password and tell us through the account form.

Records and Changes

Closed accounts keep transaction records for the period our accounting and dispute rules require, then they are removed. To correct a name, number or region, send the request from your account so it matches the record.

WHERE TO ASK

Where to Take a Wallet or Term Question

Policy questions are not game questions, so we route them differently. Sign in, tap the help icon and pick the terms option, and your message reaches the team that handles eligibility, wallet names and data requests rather than the general desk. For something urgent — a Nagad cash-in held while you are queued at a counter — the chat window gets there quicker than email. Keep your registered number and wallet reference in the first message so we can pull the record once instead of asking you twice.

In-Account Chat Sign in, tap the help icon and choose the terms option. The thread stays inside your account, so you can return to the reply after a Nagad or Rocket transfer has cleared.
Account Form Longer requests go through the form: a name mismatch, a region check, a copy of your record. Add your registered mobile number and the wallet reference so we match it in one pass.
Wallet Check Request If a cash-in is held, send the transfer reference and the name printed on the wallet. We compare both against your account before anything moves, and the answer lands in the same thread.

Questions About Eligibility and Account Rights

These are the ones that reach us most often after a wallet check or a change of region. Short answers sit under each question, and where the answer turns on where you live, we say so instead of pretending otherwise. If your case is not listed, the account form is the way in, and the chat window is the quicker route for a hold already showing on your balance.

Only where the law allows it. Availability depends on your local law and eligible regions, so check eligibility before you cash in rather than after the transfer has gone through.

No. The wallet must carry your own name. When the sender name does not match the account name, we hold the cash-in until you send a matching document or return the funds.

Transaction records stay for the period our accounting and dispute rules require, then they are deleted. Ask us to remove anything else through the account form and we confirm it in writing.

Sign in, open the help area and pick the data request option. We reply inside the same thread, so nothing gets lost between a chat window and a mail folder.

Yes, when a payment rail, a region rule or an account step moves. The version published here is the one that applies, and the account form is how you raise a question about it.

Use the chat window inside your account or the support form, and include your registered mobile number. A hold caused by a name mismatch clears once the wallet name matches yours.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.